Contact
Send the reviews. Within one business day you get an honest assessment: which qualify, which do not, and what it would cost.
What to send
- Your Google Business Profile link, or the business name and city.
- The reviews you are concerned about: a screenshot or the reviewer name and date is enough to start.
- Your country, because the route depends on it.
- Anything that supports your case: no matching customer record, a competitor connection, threats or demands for money.
You can also write to us at the email address in the footer or call during working hours, Monday to Friday, 09:00 to 18:00 Istanbul time (UTC+3).
Send us the reviews
We reply within one business day with an honest assessment: which reviews qualify, which do not, and why.
Guides on specific problems
Detection, replies and what changes by industry. Each guide answers one question in full.
How to spot a fake Google review
Not every negative review is fake, and not every fake review is negative. This guide shows how to assess a review before you report it.
Response guideResponding to negative reviews
Most negative reviews cannot and should not be removed. The reply is what future customers actually read, and it is fully under your control.
Industry guideWhat changes by industry
The policy is the same everywhere, but the evidence you can produce and the risks in replying differ sharply by sector.